Introduction

Ticket Sales Policy for TEATRO METAMORFOSIS (https://teatrometamorfosis.com/)

This Ticket Sales Policy (“Policy”) outlines the terms and conditions governing your purchase of tickets (the “Tickets”) for events offered at TEATRO METAMORFOSIS (https://teatrometamorfosis.com/) (the “Website”). By purchasing Tickets from the Website, you agree to be bound by the terms of this Policy.

Prices and Payment

  • All Ticket prices are displayed in Euros [€] and include any applicable taxes.
  • Processing fees may apply to your order at checkout.
  • We accept the following payment methods:
    • Cards: Visa, Mastercard, JCB, UPI, Discover
    • Applications: Google Pay, Apple Pay

Order Confirmation and Processing

  • Once you have placed your order, you will receive an email confirmation with your order details.
  • Review your confirmation carefully and contact us immediately if there are any errors.
  • We will process your order as soon as possible. You will receive a separate email confirmation once your Tickets are electronically issued.

Delivery

  • Your Tickets will be delivered electronically to the email address associated with your purchase in .pdf format.
  • You can access and manage your Tickets electronically through your account on the Website.

Event Admission

  • You must present your electronic Ticket (printed or displayed on a mobile device) for entry to the event.
  • No entry will be permitted with damaged, altered, or counterfeit Tickets.
  • We reserve the right to deny entry at our sole discretion.

Refunds and Exchanges

We generally do not offer refunds or exchanges for purchased tickets. However, we will make exceptions in the following situations:

Event Cancellation

  • Full Refunds: If we cancel the event within 72 hours of the event, you will receive a full refund to the original payment method used for the purchase.
  • Vouchers/Credits: If we cancel the event outside of the full refund window, you will have the option to:
    • Receive a voucher or credit for the full value of your ticket, redeemable for a future performance of the same show or another show within 1 year.
    • Donate the value of your ticket to support our theatre.

Reasons for Cancellation

  • Theatre-Initiated Cancellations: We will offer a full refund for cancellations due to unforeseen circumstances within our control, such as production issues, financial reasons, or venue problems.
  • Force Majeure:
    • Government Mandates: In the event of a government-mandated cancellation, tickets will not be refunded, but you can choose between:
      • Receiving a voucher or credit for the full value of your ticket, redeemable for a future performance of the same show or another show within 1 year.
      • Donating the value of your ticket to support our theatre.
    • Acts of God: For cancellations due to unforeseen events beyond our control (e.g., natural disasters), tickets will not be refunded, but you can choose between:
      • Receiving a voucher or credit for the full value of your ticket, redeemable for a future performance of the same show or another show within 1 year.
      • Donating the value of your ticket to support our theatre.

Limitation of Liability

We are not liable for any damages arising from the use of Tickets, including but not limited to, direct, indirect, incidental, special, consequential, or exemplary damages.

Indemnification

You agree to indemnify, defend, and hold harmless TEATRO METAMORFOSIS (https://teatrometamorfosis.com/) and its affiliates, officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Website or your violation of this Policy.

General Terms

This Policy is governed by and construed in accordance with the laws of Barcelona and Spain. Any disputes arising out of this Policy shall be resolved by the courts of Barcelona.

  • If any provision of this Policy is held to be invalid or unenforceable, such provision shall be struck from this Policy and the remaining provisions shall remain in full force and effect.
  • This Policy constitutes the entire agreement between you and TEATRO METAMORFOSIS (https://teatrometamorfosis.com/) with respect to the purchase of Tickets and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.
  • We reserve the right to modify this Policy at any time without prior notice. The modified Policy will be effective immediately upon its posting on the Website.

Contact Us

If you have any questions about this Policy, please contact us at info@teatrometamorfosis.com

Thank you for choosing TEATRO METAMORFOSIS